Widerrufsrecht
TÜT Returns & Exchanges Policy
Returns & Exchanges
We offer a 14-day return or exchange policy from the date of delivery.
To be eligible for a return or exchange:
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Items must be unworn, unwashed, and in their original condition
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All original tags must be attached
For hygiene reasons, worn or washed items cannot be accepted.
Non-Returnable Items
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Final sale items are not eligible for return or refund
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Items damaged due to misuse, wear, or washing are not eligible
How to Request a Return or Exchange
To initiate a return or exchange, please contact us at:
📧 tutapparell@gmail.com
Include:
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Your order number
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The item(s) you wish to return or exchange
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The reason for the request
Our team will guide you through the next steps.
Shipping & Handling
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Return shipping costs are the responsibility of the customer
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We recommend using a trackable shipping service
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TÜT is not responsible for lost or untracked return shipments
Refunds
Once your return is received and inspected:
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You will be notified via email of approval or rejection
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Approved refunds will be issued to the original payment method
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Refunds are processed within 5–10 business days
Exchanges & Defective Items
We only replace items if they are defective or damaged upon arrival.
If you received a defective item, please contact us at tutapparell@gmail.com with photos for assistance.
Contact
For any return or refund inquiries, reach out to us at:
📧 tutapparell@gmail.com